This policy describes how S4G Consultancy and its affiliates and group entities under S4G Group (“S4G”, “we”, “our” or “us”) collect, store, use and otherwise process your personal information through https://s4gconsultancy.com, its sub-domains and any other medium we use to provide our services.
It applies alongside our Terms & Conditions. By using the Platform you agree to this policy.
The site assistant, and what it records
This site has an AI assistant, and every message you send it is stored. We are telling you this plainly because it is the least obvious thing on this page and the most important.
When you use the chat or the soul.md generator:
- Your messages and the assistant's replies are written to our database before they are answered. The record is how the message reaches the assistant, so there is no way to use the assistant without the conversation being stored
- A session identifier is issued by our server and held in your browser so a conversation stays continuous. It is not tied to your name unless you give it to us
- Your message text is sent to a third-party AI model provider to generate the reply. It is processed under that provider's terms
- If a conversation shows genuine interest in our services, a member of the S4G team reads it and may create a contact record so we can follow up properly
- Documents you generate, such as a soul.md draft, are stored with the conversation
Please do not enter confidential information, credentials, payment details, or personal data about other people into the chat. If you do so by accident, contact us and we will delete it.
The S4G Connector, and what it records
When you connect S4G to an AI app such as Claude, you sign in with your email address. We use it to sign you in and to check which plan you are on.
- Sign-in: we store your email address and a one-time sign-in code and link, kept only as scrambled hashes, which expire shortly after they are sent. The sign-in email is sent by our email provider, Resend.
- Usage counts: each time a skill runs we count the skill’s name, your plan (free or paid) and the day. The count does not include your email address, your messages or anything you type.
- Your conversations stay with your AI app. S4G sends your AI app the instructions for a skill. Your chat, your files and anything the skill produces stay with that app under its own privacy policy. S4G does not receive or store them.
- Your brand brief and other outputs are saved where your AI app saves them (for example a document in your Claude account), not by S4G.
- To stop: disconnect S4G in your AI app’s connector settings. To have your sign-in records deleted, write to connect@s4gconsultancy.com.
Collection and purpose
We collect the following, and only for the purposes stated:
Information you give us
- Contact details — name, work email, company and any message you send through the contact form or the assistant. Used to reply to you and to follow up on an enquiry
- Conversation content — as described above. Used to answer you, to understand what visitors need, and to qualify enquiries
- Engagement information — material you share with us during a consulting engagement. Used only to deliver that engagement, and governed additionally by the engagement agreement and any confidentiality terms in it
Information collected automatically
- Technical information — the page that referred you, and basic request data needed to serve the site securely and to apply rate limits
- Session token — issued by our server, described above
Payment information
We never see or store your card or bank details. Payments are taken on the payment provider's own hosted page. We store only an order reference, the amount, a description and the status the provider reports back to us.
Sharing
We do not sell your personal information. We share it only with the following, and only as far as necessary:
- Payment provider — PhonePe, to take payment and report its status. They handle your payment details under their own privacy policy
- AI model providers — to generate assistant replies. Message content is sent to them for processing
- Infrastructure providers — hosting, database and email providers that operate the Platform on our behalf
- Within S4G Group — with our affiliates and brands, where needed to serve you
- Legal and regulatory — where we are required by law, court order, or a lawful request from an authority, or to establish or defend a legal claim
Links to other sites
The Platform links to sites we do not control, including our scheduling provider and our other brands. This policy does not apply to them. Please read the privacy policy of any site you visit from here.
Security precautions
We take reasonable technical and organisational measures to protect your information, including transport encryption, restricted access, server-issued session tokens rather than browser-generated ones, and deliberately limiting what the site assistant is able to do or reach.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk.
Choice and opt-out
- You can use the Platform's published material without providing any personal information
- You choose whether to use the assistant, and what to put in it
- You choose whether to give us your email
- If you have given us your email, you can ask us to stop contacting you at any time and we will
- Any marketing email we send will carry a one-click unsubscribe
Advertising
We do not run advertising on this Platform and we do not sell or share your information with advertisers or data brokers.
Children's information
The Platform is intended for business users and is not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with information, contact us and we will delete it.
Data retention
- Conversations are retained while they remain useful for improving how we answer visitors, and are deleted or anonymised when they no longer are
- Contact records and enquiries are retained while there is an active or prospective business relationship
- Payment and order records are retained for as long as required by tax, accounting and regulatory obligations
- Engagement material is retained under the terms of the relevant engagement agreement
You can ask us to delete your information sooner. See below.
Your rights
Subject to applicable law, you may ask us to:
- Access the personal information we hold about you
- Correct anything inaccurate or incomplete
- Delete your information, including your conversations with the assistant
- Withdraw consent to contact, at any time
- Object to or restrict a particular use of it
To exercise any of these, email connect@s4gconsultancy.com. We may need to verify your identity first. We will respond within 30 days.
Changes to this policy
We may update this policy from time to time. The version published on this page is the one in force, and the revision date below records when it last changed. Material changes will be reflected there.
Grievance Officer
In accordance with applicable Indian law, the contact details of our Grievance Officer are:
Mr. Zeeshan Patel
Designation: Manager – Customer Care
S4G Group
Kalyani Nagar, Pune, Maharashtra 411006, India
Email: connect@s4gconsultancy.com
Phone: +91-9922889439
Hours: Monday to Friday, 09:00 to 18:00 IST
Queries
If you have a query, concern or complaint about how your personal data is collected or used under this policy, please contact us using the details above.