This policy applies to everything sold by S4G Consultancy and its affiliates and group entities under S4G Group through https://s4gconsultancy.com. It forms part of our Terms & Conditions.
There is no return policy, because there is nothing to return. S4G supplies consulting services and digital products. Nothing is shipped, so there is no delivery to refuse, no packaging to keep and no goods to send back. What follows is about cancellation, and about when a payment is refunded.
Digital products
A digital product is delivered the moment access is granted or the file is sent.
- Before delivery: you may cancel and receive a full refund. Just email us before we send it
- After delivery: the sale is final and no refund is due, because the product cannot be returned or un-received
The exception is our problem, not yours. If the product does not download, does not open, is materially different from what was described, or is a duplicate charge, tell us within 7 days and we will fix it or refund it in full. Change of mind after delivery is not a ground for refund.
Consulting engagements
Engagements are scoped and quoted in writing before any payment. Cancellation depends on where the work has got to.
Before work begins
- Cancel more than 7 days before the agreed start date: full refund
- Cancel within 7 days of the start date: refund less xx%, reflecting time already reserved and turned away
After work begins
- You may stop an engagement at any time by telling us in writing
- You are charged for work completed and for work in progress up to that point
- Any balance already paid and not yet earned is refunded
- You receive whatever has been produced up to that point
If we cancel
If S4G is unable to deliver an engagement for any reason, you receive a full refund of everything not yet delivered, and we will help you find an alternative where we reasonably can.
Rescheduling
Scheduled sessions can be moved without charge if you give us at least 48 hours' notice. Inside 48 hours, or where a session is missed without notice, that session may be treated as delivered.
Retainers and larger projects
Retainers, ongoing advisory arrangements and larger implementation projects are not sold or paid for through this website. They are invoiced and billed directly under a separate written engagement agreement.
Their cancellation terms, notice periods and refund arrangements are set out in that agreement, which prevails over this page. If you want to discuss one, email us; there is no payment link for them and there never will be.
How a refund is made
- Refunds go back to the original payment method. We cannot redirect a refund to a different card, account or person
- We initiate the refund within 5 business days of agreeing it
- Your bank or card issuer then takes typically 5 to 10 business days to post it. That part is outside our control
- You will receive written confirmation when we initiate it
International payments
Payments are charged and settled in Indian Rupees. Where you paid from outside India, your bank performed the currency conversion. A refund is issued in INR for the original INR amount, so the amount that lands in your account may differ because of exchange-rate movement and any foreign transaction fee your bank charged. We cannot compensate for that difference.
What is not refundable
- Digital products after delivery, other than the fault cases above
- Consulting time already delivered
- Sessions missed without notice, or cancelled inside 48 hours
- Third-party costs we have already committed on your behalf and cannot recover, where these were agreed with you in advance
- Dissatisfaction with a recommendation, where the work described in the written scope was delivered
How to request a cancellation or refund
Email connect@s4gconsultancy.com with:
- Your order reference, or the payment link you used
- The date of payment and the amount
- What you are asking for, and why
We acknowledge every request within 24 hours and give you a decision within 7 business days.
Chargebacks
If you believe a charge is wrong, please contact us first. We would far rather fix it directly than through your bank, and we can usually do it faster. Raising a chargeback without contacting us may delay resolution while the dispute runs its course.
Grievance redressal
If you are not satisfied with how a request has been handled:
Mr. Zeeshan Patel
Designation: Manager – Customer Care
S4G Group
Kalyani Nagar, Pune, Maharashtra 411006, India
Email: connect@s4gconsultancy.com
Phone: +91-9922889439
Hours: Monday to Friday, 09:00 to 18:00 IST
We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days of receipt. This policy is intended to operate consistently with the Consumer Protection Act, 2019.